In late 2024, Ajeeta Khanna, an Orlando flower shop owner, was hit with a lawsuit alleging her company’s website was not compliant with the Americans with Disabilities Act (ADA). Like many small business owners, she believed her website met accessibility standards because it was managed by a third-party provider.
One of the most common misconceptions is the belief that a third-party web developer automatically ensures ADA compliance. In reality, businesses remain legally responsible. If accessibility barriers exist, whether intentional or not, the company itself can be named in a lawsuit.
Ultimately, Khanna’s attorney advised that settling would cost less than fighting the claim, and she paid more than $7,000 in legal fees and settlement expenses.
Her situation is not unique. According to EcomBack’s 2025 annual report, nearly 4,000 ADA website accessibility lawsuits were filed nationwide last year. Florida ranked among the most targeted states, accounting for 950 lawsuits, more than 24% of all cases filed.
Businesses across Florida have faced web accessibility lawsuits, ranging from small local companies to major brands such as Walt Disney Parks and Resorts and Fun Spot America. The scale of enforcement makes one thing clear: no business is too small or too large to be at risk.
In an interview with WFTV9, EcomBack CEO Nayan Padrai described how shocked he felt at what is happening and has since made it his mission to raise awareness about what he believes are serial filers seeking quick settlements.
To better understand why these lawsuits are increasing, what businesses often misunderstand about ADA compliance, and what practical steps organizations can take right now, we invite you to watch the full interview on this growing issue.
How Businesses Can Protect Themselves in 2026
If you operate a business with a website, now is the time to act. EcomBack offers a professional accessibility audit and structured compliance plan that can help reduce legal exposure, protect your brand reputation, and ensure your digital presence is inclusive and resilient in 2026 and beyond.
