View Video Transcript

Hi everyone, I’m going to share the Facebook ad and SEO we did for one of our client today is 15th October 2021 So I’m going to go back in few months back. Let’s do that from April. From April one till 30th. I’m going to show you the results and it was a 0 – 0 when we started that in May. It was 62 pounds, and we, it was the traffic, was from the direct it was from SEO. Now let’s move back to the next month in June 324 pounds. and that was a social and direct sale. We started the social work, and also the SEO on that. So that’s in June. Let’s do that in July. its 2000 pounds, again, social traffic, direct traffic and search traffic. So that’s like from the SEO. and that is from the Facebook ads you are running in August You can see 11000 pounds that’s 450% up, and that is socially 7000 pounds. and rest is from the SEO. and let’s move to the next month that’s in September. The sale went down. Basically client changed, did some changes in the campaign. So that was the reason. So we told the client not do any edits, our campaign. So anyways, it’s a good sale in this month as well and let’s move forward to the present month and its 16th today and we already passed the 5000 Pounds figure so you can see traffic and social direct and SEO. So it’s a combination of Facebook ads and also the SEO and that kind of what if we can do for you guys as well If you’re interested, please drop us an email, and we will be happy to help you. Thank you.

Analysis of Client

This is an overview of EcomBack’s client and how Facebook ads improved their Shopify store. Our team of experts worked on marketing ads for this client, which has helped significantly with their monthly total sales, returning customer rates, number of orders, and other values.

The Data (Month-to-Month)

  1. In April 2021, the company started with zeros all around:
  • Total Sales: £00
  • Online Store Sessions: 0
  • Returning Customers Rate: 0%
  • Online Store Conversion Rate: 0%
  • Average Order Value: £00
  • Total Orders: 0

As a start-up company, it’s okay not to know the best way to advertise your merchandise. That’s why you come to the experts (EcomBack) for the expertise and immediate results.

  1. A month later, in May, there was a tiny spike:
  • Total Sales: £62.99 ( ~ $85.67)
  • Online Store Sessions: 683
  • Returning Customers Rate: 0%
  • Online Store Conversion Rate: 0.15%
  • Average Order Value: £62.99 ( ~ $85.67)
  • Total Orders: 1

However, the number of orders and no returning customer tells us that there is something missing, and the owner needs our help.

  1. June is when EcomBack steps in:
  • Total Sales: £324.14 ( ~ $440.83), ­ 415%
  • Online Store Sessions: 2,364, ­ 255%
  • Returning Customers Rate: 0%
  • Online Store Conversion Rate: 0.25%, ­ 69%
  • Average Order Value: £54.02 ( ~73.47) , ¯ 15%
  • Total Orders: 6, ­ 500%

The returning customer rate is still lacking; however, there is no need to worry yet as we are early in the process.

  1. In July, we saw a significant jump:
  • Total Sales: £2,146.46 ( ~ $2919.19), ­ 562%
  • Online Store Sessions: 3,588, ­ 50%
  • Returning Customers Rate: 10.53%
  • Online Store Conversion Rate: 0.86%, ­ 244%
  • Average Order Value: £58.01 ( ~ $78.89), ­ 7%
  • Total Orders: 38, ­ 533%

And just like that, the store has returning customers. This is mainly due to EcomBack knowing the best way to reach a target audience with paid media and ads.

  1. August had a dramatic increase as well:
  • Total Sales: £11,814.69 ( ~ $16,067.98), ­ 450%
  • Online Store Sessions: 8,157, ­ 127%
  • Returning Customers Rate: 13.97%, ­ 33%
  • Online Store Conversion Rate: 1.5%, ­ 73%
  • Average Order Value: £87.44 ( ~ $118.92), ­ 51%
  • Total Orders: 138, ­ 263%

The pay-per-day this month was around £25, so a monthly total of approximately £775.

  1. In September, the client messed up their coupon codes and did not inform the EcomBack team; thus, there was a significant decline compared to the previous month.
  • Total Sales: £6,636.49 ( ~ $9,025.63), ¯ 44%
  • Online Store Sessions: 5,881, ¯ 28%
  • Returning Customers Rate: 15.56% ­ 11%
  • Online Store Conversion Rate: 1.48%, ¯ 1%
  • Average Order Value: £75.75 ( ~ $103.02), ¯ 13%
  • Total Orders: 92, ¯ 33%

Even though the difference is not terribly shocking, clients must keep EcomBack professionals in the loop about everything so we can fix any issues and prevent further mistakes.

  1. October also experienced a rocky start but not too bad:
  • Total Sales: £5,569.91 ( ~ $7,575.08), ­ 67%
  • Online Store Sessions: 3,158, ¯ 12%
  • Returning Customers Rate: 20.63%, ­ 55%
  • Online Store Conversion Rate: 1.99% ­ 63%
  • Average Order Value: £80.72 ( ~ $109.78), ­ 6%
  • Total Orders: 69, ­ 53%

Total Transformation

As you can see, this store experienced a revamp of a lifetime, going from a total sale value of £62.99 to £5,569.91 in a matter of six months. The price to be paid for advertisements, SEO content, testing, campaigns, and so forth is worth it when a business can experience this type of growth in such a short amount of time.

About EcomBack & Facebook Ads Services

Facebook is one of the top social media platforms globally and is used by roughly 2.91 billion monthly active users. That being said, paying for ads on this network is a no-brainer for e-commerce store owners. As you saw above, EcomBack helped this anonymous Shopify store by getting them exposure, traffic, and attention from tons of customers. But, how?

As the #1 social media marketing and SEO agency, EcomBack provides high-end social media campaigns that are aimed directly at the target audience, getting the client ROI. Our team also creates advertisements with premium content and also analyze, A/B test, and track ROI, so we can also produce measurable results.

In conclusion, EcomBack has the right tools that you need to grow a fan base across social media and improve your business. Social listening is so critical when it comes to managing your brand and will help you better resolve problems, monitor inquiries, and solve other matters.

You can trust us to deliver results! Contact us for a free quote today.

View Video Transcript

Hey everyone. Welcome to another cool video on Facebook tips. In this video I am going to share with you two methods using which you can connect with the Facebook Chat support. Because this is something we are asked about a lot and people find it really hard to connect with the Facebook chat support. So let’s div e into it. And I’m going to share with you two methods using which you can connect with them. So go to Google and type in Facebook chat support. Click on the first link and you will reach here. This is where basically people get confused and they can’t find or proceed properly. From this point all you need to do is click on the support button on top right side. And now Facebook is basically asking the area where you need the help with. You can select the area from here or basically you can filter them out by using this filter method. If you are managing a lot of assets, you can select the categories. For example. Ad accounts, Facebook pages, business managers, instagram account to commerce manager. You can filter them by the selection or you can just type in the asset name and that will appear and you can select that. Okay, so basically now it’s asking me what is the main issue, what I need help with. For example, I want to say that I need to change my page name. Okay, so now basically Facebook has given me some articles or some document through which I can get the help. But if I want to connect with them and I want to chat with them and I want to discuss some other issues, I can do that by clicking on the connect support button. Okay. Now Facebook is basically asking me to provide my details. So for example, Facebook is asking me for a number. This is a dummy number and the issue Facebook want to know. So let’s say I want to chan ge my page name. Now you can see that the start chat button is visible and once you click on this button, a chat will open with the Facebook customer support and then you can further discuss your issue with them in detail. This was one method. Another method I want to share with you is that go to your Facebook profile and in the search bar search for the Facebook business support. Click on that and you have Facebook business support. Now what you can do is click on the message button and a chat window will open so you can send them a message and they will reach out to you and respond back to your question or your query. I hope this will help and and you will now find it very easy to connect with Facebook Chat support. Please let us know if you need any specific help with. We will be very happy to help you with that. Thanks a lot. Take care. Bye.

Easily Connect to Facebook Business Chat Support

If you are looking for an easy way to connect to Facebook Business Chat Support and speak with a Facebook Representative, then EcomBack can help.

There are two methods you can use to connect to Facebook Business Chat Support.

First Method

Type “Facebook Chat Support” into Google.

The first link that you will see is:

On the top right side, click on the “Support” button.

This will take you to the support page, where Facebook will ask what you need help with. Select the asset you need assistance with, whether it be Ad Account, Facebook Page, Business Manager, Instagram Account, or Commerce Manager. You can also manually type it in.

The next step is to choose from the list of issues that you are having trouble with. This can either be “I want to change the name of my Page” or requesting a Page verification, merging Pages, getting unblocked from using a feature, reporting a hacked account, restoring content removed from Page, restoring an unpublished Page, or if you have an issue creating a timeline post. Whatever it may be, Facebook can help!

After clicking on the issue that you need help with, Facebook will give you a step-by-step guide for you to read. If you are still having issues, there is a button below to “Contact Support.”

You may then confirm your email address, provide a phone number, and then type in the text box more information on what you need support with. There is also an option to insert screenshots or files.

The final step is to click on “Start Chat,” and a representative will get back to you in a matter of minutes.

Second Method

First, go to your Facebook page.

Type in the search bar: Facebook Business Support. Then click on the first suggestion that pops up (it should say Facebook Business Support).

Then click “Message,” and a chat window will open on the bottom right hand side of the screen.

Send your message, and they will respond ASAP!

If you require extra assistance, the EcomBack team is always a phone call or email away. `

Contact us today if you have any questions.

The Benefits of Social Marketing

Rethinking your advertising and marketing strategies has never been easier with! Building a strong presence on social media platforms (i.e., Facebook, Twitter, Instagram, Pinterest, YouTube) is the key to exponentially growing your business and its online identity. As a business owner, especially e-commerce stores, should always be on top of the digital trends, what sells, and where targeted ads are working the most.

We will go over the different networks you should consider joining and how each benefits your company and website’s reputation. First, let’s delve into the top 5 on the list and learn all about what makes each one unique.


  • In 2019, the platform accounted for approximately 80% of social referral share to e-commerce sites in the U.S.
  • As of Q2 2021, there are about 89 billion users worldwide.
  • By using Facebook dynamic ads, e-commerce store owners can upload several items from their catalog, and it automatically gets placed on relevant newsfeeds.
  • Facebook Retargeting also targets a brand campaign to people who visited the e-commerce site but didn’t buy anything.


  • For Q3 of 2018, there was an average of 326+ million monthly users globally. Now there is close to 400 million.
  • Twitter is known for more short posts, especially if it has a CTA (call to action) and relevant hashtags.
  • On top of using Twitter for advertisements—creating Twitter Lists, hosting Twitter Chats, and using Twitter Moments are free and easy ways to drive traffic to your website.


  • About 1.16 billion users are reachable through this platform.
  • 60% of users discover new products through Instagram.
  • Instagram is also great because the platform makes it easy for you to tag products by linking directly to your website, which boosts conversions. This is especially helpful for product launches, exclusive or limited-time deals, and more.


  • 58% of female users make their shopping and purchasing decisions on Pinterest.
  • Although visitors spend less time browsing Pinterest, it’s still a good idea to use it, especially if your website has easy navigation and a quick checkout process.


  • Every business should take advantage of YouTube as it is the social network platform with the most viewed pages and visitors who spend the most time on this site overall.
  • YouTube is the #1 social media platform that should be seriously considered as a medium for growing brand awareness and connecting with customers.

The Takeaway

The initial steps as a small business should be to build a presence on Facebook and Twitter first. Then as it continues to grow, you will hopefully begin to have more resources and time to run campaigns and produce content for YouTube.

Google Ads, Snapchat, LinkedIn, and Tik Tok are also rising on the list for businesses and the success of advertisements.

About EcomBack

EcomBack provides Social Media Marketing services that help your business get exposure, traffic, and attention from potential customers thanks to social media like Facebook, Twitter, YouTube, Instagram, and more.

We use targeted social media services to help e-commerce businesses like yours reach their goals. The EcomBack team provides high-end social media campaigns, targeted ads, creative content, and more. We also A/B test and track ROI to produce the best results.

Get a free quote today.